Quality Manager

59care.com is a trusted name in providing extended warranty services and home appliance spare parts. We pride ourselves on delivering exceptional customer experiences while maintaining high service standards. We are looking for a dedicated Quality Manager to ensure that our services and processes consistently meet the expectations of our customers and franchise partners.

Key Responsibilities:

Develop and implement quality assurance policies to maintain high service standards.

Monitor and evaluate the quality of spare parts and warranty services.

Train employees and franchise partners on quality protocols, including warranty claim processes and service standards.

Analyze customer feedback and warranty claim data to identify improvement areas.

Conduct regular audits of franchises to ensure compliance with company guidelines.

Investigate and resolve customer complaints related to service quality.

Ensure adherence to company policies, including warranty exclusions and franchise requirements.

Report on quality metrics and recommend actionable improvements.