Branch Manager

59care.com is a leading provider of extended warranty services and home appliance spare parts. We are seeking an experienced and results-driven Branch Manager to lead and manage the operations of our [City/Region] branch. If you are passionate about customer service, team leadership, and business growth, we would love to hear from you!

Key Responsibilities:

Oversee the daily operations of the branch, ensuring smooth and efficient functioning.

Develop and implement strategies to achieve sales targets and enhance customer satisfaction.

Manage and motivate branch staff to meet performance goals and maintain high morale.

Build and maintain strong relationships with customers, franchisees, and stakeholders.

Ensure adherence to company policies, including warranty claim processes and franchise agreements.

Monitor inventory levels and ensure the availability of spare parts and materials.

Analyze branch performance metrics and prepare regular reports for senior management.

Address and resolve customer complaints or operational issues promptly.

Drive business development initiatives to expand the branch’s customer base.