Cancellation and Refund Policy
At 59care.com, we understand that circumstances may change, and you may need to cancel your extended warranty coverage. We strive to make the cancellation process simple and transparent. Please review our cancellation and refund policy below:
1. Cancellation Requests: Customers can request to cancel their extended warranty coverage by contacting our customer support team via phone, email, or live chat. To expedite the process, please provide your warranty contract number and relevant details.
2. Cancellation Period: Cancellation requests can be made within a specified time frame from the date of purchase. The cancellation period may vary depending on the terms of your warranty plan. Please refer to your warranty contract or contact our customer support team for more information.
3. Refund Eligibility: Refunds for cancelled extended warranty coverage will be issued according to the following criteria:
- Cancellation within the designated cancellation period: Eligible for a full refund of the warranty purchase price.
- Cancellation outside the designated cancellation period: Subject to terms and conditions outlined in your warranty contract. Partial refunds may be issued, taking into account any applicable fees or deductions.
4. Refund Processing: Once a cancellation request is approved, refunds will be processed promptly using the original payment method. Please allow up to 15 business days for the refund to reflect in your account.
5. Non-Refundable Fees: Certain fees, such as administrative or processing fees, may be non-refundable. These fees will be clearly communicated to customers at the time of purchase and specified in the warranty contract.
6. Exceptions: Refund eligibility and terms may vary for special promotions, bundle offers, or customized warranty plans. Please review the specific terms and conditions associated with your purchase for any applicable exceptions.
7. Contact Us: If you have any questions or concerns regarding the cancellation and refund process, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a seamless experience.
8. Policy Updates: We reserve the right to update or modify our cancellation and refund policy at any time. Any changes will be communicated to customers through our website or via email.
Thank you for choosing 59care.com for your extended warranty needs. We appreciate your trust and are committed to providing exceptional service every step of the way.